Frequently Asked Questions
Videos & Resources:
How do I get a copy of the video or audio file?
There are multiple ways for you to get a video of the workshops or an audio file of special character building topics right away.
Way #1: Visit the Video Library Page and go to “The Character Refinery: Workshop Videos” section of the page. Hover your mouse over the video you wish to select and click the picture/plus symbol on the picture. After selecting your workshop you will be taken to the “Add to Cart” screen. Once you confirm your selection is correct, Click “Add to Cart.” Once you’ve done that simply either Click “View Cart” on the page or instead, you can click the Shopping Cart Symbol at the top right of the page to the left of the magnifying glass symbol. By selecting either “View Cart” or clicking the Shopping Cart Symbol you will be taken to the Checkout screen whereby you can make any adjustments to your selections. When ready click “Proceed to Checkout.” This will take you to a screen where you enter, confirm, and submit your information for PayPal to Place the Order. Once you successfully Place the Order, you will receive a link immediately that allows you to download the video file. Once downloaded you can play the video in whatever compatible video or audio player that is on your electronic device.
Way #2: You can go straight to the “Bishop’s Store” page. Click on the FITF! Video Workshop you’d like to select (i.e., Workshop I, Workshop II, Workshop III). After selecting your workshop, you will be taken to the “Add to Cart” screen. Once you confirm your selection is correct Click “Add to Cart.” Once you’ve done that simply either Click “View Cart” on the page or instead you can click the Shopping Cart Symbol at the top right corner of the page to the left of the magnifying glass symbol. By selecting either “View Cart” or clicking the Shopping Cart Symbol you will be taken to the Checkout screen where you can make any adjustments to your selections. When ready click “Proceed to Checkout.” This will take you to a screen where you enter, confirm, and submit your billing information for PayPal to Place the Order. Once you successfully Place the order, You will receive a an email immediately that both confirms the placed order, as well as includes all necessary download files/links for your order including but not limited to:
1.) A .txt file that includes a special link that can be copy and pasted to your URL Address in your web browser that will then take you to a special youtube stream of the workshop.
2.) A downloadable file that can be saved to your device or media if you so desire. Once downloaded, you can play the video in whatever compatible video or audio player that is on your electronic device.
3.) A downloadable file of any Supplemental Materials for the Workshop (i.e., PDF files, PowerPoint Presentations, Notes, etc.)
To Start the Downloads, go to your email address and find the order confirmation email and click either the word “download” or the title of the file next to the word “download.”
Are there DVD/physical copies available?
Currently, we are offering digital and electronic copies of the workshops. However, DVD copies of the workshops are available on special request for churches and organizations. In those instances, please Contact Us with such requests and we would be glad to send you a DVD copy via USPS or USPS Priority Mail. Shipping costs will be added to the order.
You can also simply download the video file from this website and then “burn”/”add” the file to a DVD yourself for viewing on a DVD player. For information on how to put your downloaded MP4 video file on a DVD visit:
https://www.easytechguides.com/convert-mp4-to-dvd.html – or- Google other instructions for doing so.
How do I play the videos?
All downloadable files are in MP4 video format. Any video player that plays MP4 files will then be able to play the workshop videos successfully.
For many of the workshops, we have also included a special youtube link that allows you to stream/play the workshop video without downloading the workshop video to your electronic device.
Where do I find more information and resources on the topics that I am interested in ?
For more information check out Bishop’s Media Guide, Video Library, or Resources page on this website. The Media Guide includes an index of many of Bishop F. J. Johnson’s most recent works, books, and audio messages. The Book Store also includes numerous intellectually engaging resources and tools for growth.
Does it matter what workshops I take first, or does the workshop order matter?
Participants gain the most benefit by completing the workshops in progressive order beginning with Workshop I, Workshop II, and then, Workshop III. Each workshop builds upon the previous one and steps you through a new level of refining.
How do I request a Live Online Workshop for my Organization or Church?
To request a “live” Online Facilitated Workshop and/or to request a special topics workshop that can be catered to your organization’s additional needs, please fill-out the electronic Form titled “Request A Live Workshop,” located at the bottom of the Workshops page on the website. We will respond as soon as possible and we look forward to speaking with you!
Store & Purchases:
What are the accepted payment methods?
All purchases are submitted and handled through PayPal’s Safe, Secure, and customer-focused server. All forms of payment that PayPal accepts are accepted to purchase items in the Bishop’s Store.
Do I get a downloadable file of the Books or a Physical Copy?
All Books purchased are fulfilled, shipped, and handled by Amazon.com’s safe and secure website portal. So, whenever you buy the books from the Bishop’s Store, you will receive an Amazon.com purchase confirmation # and details regarding the purchase. As a result, any shipping or issues with the product should be communicated to Amazon.com Customer Support Center/Number. However, if you should have further issues, please let us know and we will try to facilitate Amazon.com resolving your issues in a timely manner.
Additionally, the Kindle version (for Kindle Readers and HD Fire Tablets) of most of Bishop’s books are available on Amazon.com.
For Downloadable Videos and/or Video Links: Once the videos are purchased, the video workshop file is made immediately available. Therefore, there are no returns on downloadable electronic items.
For Book Purchases (Hard copy): All returns and exchanges are handled through Amazon.com Customer Service.
For Kindle Books: Once the Kindle version is purchased, the electronic book is automatically sent to the device and made immediately available. Kindle issues are handled through Amazon.com Customer Service.
Is my personal information and billing information saved? Is my personal information protected?
There is NO saving or storing of your payment information on the web site server. Each time you make a purchase you have to enter your information again and it will not be saved anywhere. Furthermore, we use PayPal and Amazon.com’s servers to handle all payments so that you are protected and secure.
If you purchase your items through Amazon.com and you also have an Amazon.com account, your user profile for purchases applies just as it would when you login to make other Amazon.com purchases.
We strive to protect your information and only save contact information that you provide ONLY when you sign-up for our newsletter or information email blasts. Even in that case, we will only keep track of your email address and contact information only when you Opt-in or specifically request to stay up-to-date with the information we provide.